Frequently Asked Questions

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Sanitation

Focused Cleaning

Google Rating

0 .8

Quality

Guarantee

Locally Owned

Northern Colorado

What makes Shynex different from other cleaning companies?

Shynex is built around consistency, sanitation awareness, and clear expectations. We use structured systems (not guesswork), separate tools to reduce cross-contamination, and clearly define what’s included in each service so results don’t depend on luck or who shows up that day.

How do I get a quote?

You can get an instant quote online using our “Get Instant Price” form, or call/text us directly. We’ll confirm your home details, service type, and priorities upfront so pricing and scope are clear before your cleaning is scheduled.

What areas do you serve?

We proudly serve Northern Colorado, including Fort Collins, Loveland, Windsor, Greeley, Longmont, and surrounding areas. If you’re unsure whether you’re in our service area, just reach out — we’re happy to check.

Are your cleaning products safe?

Yes. We use professional-grade cleaning products chosen for effectiveness and responsible use. Fragrance-free options are available by request, and we’re happy to accommodate reasonable product preferences when noted ahead of time.

Do I need to be home during the cleaning?

No — most clients are not home during their clean. As long as we have access instructions, our team can complete the service while you’re away and lock up afterward if requested.

What if I'm not satisfied with the cleaning?

If something doesn’t meet expectations, please let us know. We take quality seriously and want every cleaning to meet our standards. If an area was missed or needs attention, notify us within 24 hours and we’ll return to address it at no additional charge.

How do I prepare for my cleaning appointment?

We recommend:

Clearing clutter from surfaces you’d like cleaned
Securing pets
Letting us know about priority areas in advance

No deep prep is required — we’ll handle the cleaning.

Can I request the same cleaning team each time?

We do our best to maintain consistency whenever possible. While we can’t guarantee the same team every visit, our checklist-based system ensures the cleaning standard stays consistent regardless of who is assigned.

What's included in a standard cleaning vs. deep cleaning?

Standard Cleaning focuses on routine maintenance: kitchens, bathrooms, living areas, and high-touch points.

Deep Cleaning includes extra detail work and buildup removal beyond standard maintenance.

Each service has a clearly defined scope so you know exactly what to expect before booking.

How do I cancel or reschedule my appointment?

You can cancel or reschedule by contacting us directly. Please refer to our cancellation policy for notice requirements to avoid late fees.

Still Have Questions?

We’re here to help! Give us a call or get your instant quote online.

Frequently Asked Questions

Sanitation

Quality

Locally Owned

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